Have questions about your health insurance?

The JustUs Health MNsure team can help you through the process of applying for and accessing health insurance through The MNsure team can work with anybody, regardless of HIV status, LGBTQ identity, or racial identity. The JustUs Health MNsure team is experienced in working with a wide variety of communities, including transgender and nonbinary individuals, and individuals interested in accessing Pre-Exposure Prophylaxis (PrEP). The JustUs Health MNsure team can be reached at 612-373-2466 or [email protected].

If you are HIV+ and looking for help with your health insurance, please contact the JustUs Health Benefits Intake Line at 612-373-2468 for more information.

What is MNsure?

MNsure is the online marketplace Minnesotans can use to assess their eligibility for public health programs and private health insurance subsidies. The website contains a uniform application that assesses a person’s eligibility for certain types of health insurance including Medical Assistance (MA), MinnesotaCare (MCRE), and subsidies that can be used toward purchasing a private health insurance plan. You can also enroll directly into a private health insurance plan on MNsure, regardless of your eligibility for a subsidy. MNsure is the only “one-stop-shop” for comparing multiple health insurance options ( ).

What can I apply for using MNsure?

The MNsure application only determines eligibility for health insurance. For questions about food stamps, cash assistance, housing assistance, emergency assistance, or other social services, please contact your local county office.

Am I eligible to use MNsure?

Most Minnesotans are eligible to apply for health insurance using the MNsure application. However, some people cannot use MNsure due to age, disability status, access to other insurance, immigration status, or other situational factors. If you have questions about whether you should use the MNsure application please contact our MNsure intake line at 612-373-2466. If you are not eligible for MNsure, our Navigators will direct you appropriately to get you connected with somebody who can better assist you.

When can I apply for health insurance using MNsure?

MNsure may be used for enrollment in public programs at any time. These programs include Medical Assistance (MA) and MinnesotaCare (MCRE). MNsure may only be used for enrollment in private plans during specific periods of time, including during Open Enrollment or within sixty days of a qualifying life event. You can find a list of qualifying life events here. For more information about Open Enrollment or qualifying life events, please contact our MNsure intake line at 612-373-2466.


How can I contact a MNsure Navigator?

You can reach the JustUs Health MNsure team at 612-373-2466 or [email protected]


Where can I meet with a MNsure Navigator?

The JustUs Health MNsure team hosts walk-in hours at a variety of Minneapolis locations, and can meet with consumers by appointment only at the JustUs Health Behavioral Health Clinic at 1000 University Avenue W, Suite 20 in St. Paul. For more information or to schedule an appointment, please contact the JustUs Health MNsure team at 612-373-2466. Walk-in locations and other navigator events around the state of MN are posted on the MNsure Events Calendar:


What do I need to bring to my meeting with a MNsure Navigator?

  • Driver’s license or valid photo ID
  • Date of birth for everyone in household (not just applicants)
  • Social Security Number for each person applying
  • For applicants that are non-US citizens, most updated immigration documents (work authorization card, green card, etc.)
  • Recent pay stubs or income reporting documents for all taxable sources of income (two consecutive)

Other documents that might be helpful to bring:

  • Tax documents
  • Information about insurance plans offered through your employer, or completed Appendix A (DHS-6696).


MNsure Quick Contact List:
Please contact a JustUs Health MNsure Navigator at 612-373-2466 for assistance with various MNsure offices.

  • MNsure Contact Center (password resets, private plan information): 1-855-366-7873
  • MinnesotaCare: 651-297-3862
  • Hennepin County MNsure (for Medical Assistance only): 612-543-6677
  • Ramsey County MNsure (for Medical Assistance only): 651-266-3870